Brown Middle School

Technology Support

Zoom Instructions iconchromebook tips iconTech Tips for Parents icontech hotline icon

Free and Low-Cost Internet Options

Chromebook Self Help

Frozen Chromebook:
If your chromebook has frozen or the keyboard does not work, please press the power button (on the right side of 6th and 8th grade devices) until the light goes out. Wait a minute, then restart.
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Zoom Trouble:
1. Clear your Cache and Cookies (video instructions)
2. Make sure you are using the Zoom link in Canvas or the Zoom app in ClassLink.
3. Check your internet speed using fast.com. Speeds over 30 mbps should be able to connect to Zoom. You may need to move closer to your internet router.
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SoSolve many chromebook issues by running a chrome update
(video instructions for update)
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How to Log into your Chromebook for the first time
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Does your screen look like this? welcome screen
If so, you need to re-enroll your device.
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HCS Chromebook Documents and Information
Responsible Use Policy
What to do if your chromebook gets broken
(and why SmartTech insurance is a good thing to have)

Chromebook Chargers:  We only have enough Chargers for each student and regret to say we have no extras.  If a student loses their charger they will need to purchase one online from Amazon .  
The chromebook insurance that is offered on the Parent Contract covers one replacement charger. Chargers purchased through the school are $35; the one the district recommends on Amazon is less than that. The insurance is $25 and covers loss and theft as well.

Email rox_ann@hcde.org if you have questions.

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